Privacy Policy

Home of Cards (“Home of Cards,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you use the Home of Cards mobile game, website, and related services (collectively, the “Service”).

By using the Service, you acknowledge that you have read this Privacy Policy.

1. Contact Information

• Contact email: support@homeofcardsgame.com
• Country of operation: Serbia

2. Scope of This Policy

This Privacy Policy applies to information collected through:

• the Home of Cards game;
• the Home of Cards website;
• customer support communications;
• events, promotions, and other interactions related to the Service.

This Privacy Policy does not apply to third-party websites, apps, or services that may be linked from or integrated with the Service and that operate under their own privacy policies.

3. Information We Collect

Depending on how you use the Service, we may collect the following categories of information.

A. Information you provide directly

We may collect information you provide to us, such as:

• your email address if you contact us for support;
• your name or nickname if you choose to provide one;
• messages, attachments, or other information you send to support;
• information you provide when participating in surveys, promotions, or events.

B. Account and gameplay information

When you use the Service, we may collect:

• account or player ID;
• in-game progress, levels, scores, achievements, and rewards;
• gameplay events and session activity;
• purchase history related to in-game items or features;
• settings, preferences, and language selection.

C. Device and technical information

We may automatically collect certain technical information, including:

• device type, model, and operating system;
• app version;
• unique device or installation identifiers;
• IP address;
• country or region inferred from technical information;
• crash logs, diagnostics, and performance data;
• approximate location derived from IP address or device settings where available.

D. Website usage information

If you visit our website, we may collect:

• browser type and version;
• pages visited and time spent on pages;
• referring pages or links;
• cookie and similar technology data;
• basic analytics about how the website is used.

4. How We Use Information

We may use collected information to:

• provide, operate, maintain, and improve the Service;
• create and manage player accounts and game progress;
• process purchases and restore in-game entitlements where applicable;
• personalize gameplay, offers, and user experience;
• monitor game balance, abuse, cheating, fraud, and security risks;
• respond to support requests and communicate with you;
• analyze usage, fix bugs, and improve performance;
• run events, promotions, and limited-time features;
• comply with legal obligations and enforce our Terms of Service;
• protect the rights, safety, and security of users, our Service, and third parties.

5. Legal Bases for Processing

If you are in the European Economic Area, United Kingdom, or another jurisdiction that requires a legal basis for processing personal data, we rely on one or more of the following:

• performance of a contract, such as providing the Service you request;
• legitimate interests, such as maintaining security, preventing fraud, improving gameplay, and understanding how the Service is used;
• compliance with legal obligations;
• your consent, where consent is required by law.

6. Cookies and Similar Technologies

We may use cookies, SDKs, local storage, and similar technologies on our website and in the Service for purposes such as:

• keeping the Service functioning properly;
• remembering preferences;
• measuring traffic and usage;
• understanding performance and errors;
• supporting security and fraud prevention;
• supporting advertising or attribution, if used.

You can usually control cookies through your browser settings. On mobile devices, some permissions and tracking preferences can be managed through your device or platform settings.

7. Advertising, Analytics, and Third-Party Tools

We may use third-party service providers to support parts of the Service, such as:

• hosting and infrastructure providers;
• analytics providers;
• crash reporting and diagnostics tools;
• customer support tools;
• payment and app store platforms;
• advertising, attribution, or marketing partners, if used.

These providers may process information on our behalf and under their own privacy terms where applicable.

Examples may include providers such as Apple, Google Play, Google Analytics, Firebase, Appsflyer, RevenueCat, Meta, or similar service providers, depending on which tools are integrated into the Service.

8. Purchases and Payment Information

Purchases made in the Service may be processed by third-party platforms such as Apple App Store or Google Play.

We generally do not receive your full payment card number or full payment instrument details. We may receive limited transaction information such as:

• purchase status;
• product identifier;
• transaction or order identifier;
• country, currency, or general billing metadata;
• information needed to validate or restore purchases.

Payment processing is handled under the privacy terms of the relevant platform or payment provider.

9. How We Share Information

We may share information:

• with vendors and service providers that help us operate the Service;
• with app stores, payment processors, and platform providers;
• with analytics, diagnostics, security, and fraud-prevention partners;
• if required by law, regulation, legal process, or valid governmental request;
• to protect rights, safety, and security of users, us, or others;
• in connection with a merger, acquisition, sale of assets, financing, or business transfer.

We do not sell personal information for money.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• providing the Service;
• maintaining game progress and purchases;
• complying with legal, tax, accounting, or reporting obligations;
• resolving disputes and enforcing agreements;
• preventing fraud and abuse.

Retention periods may vary depending on the type of data and the reason it was collected.

11. International Data Transfers

Your information may be processed in countries other than your own, including where our service providers operate.

Where required by law, we take reasonable steps intended to ensure that international data transfers are subject to appropriate safeguards.

12. Data Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Children’s Privacy

We do not knowingly collect personal information from children where prohibited by applicable law without the required consent from a parent or legal guardian.

If you believe that a child has provided personal information in violation of applicable law, contact us at support@homeofcardsgame.com and we will review the request.

14. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of your personal information;
• request restriction of certain processing;
• object to certain processing;
• request portability of data where applicable;
• withdraw consent where processing is based on consent.

You may exercise privacy requests by contacting us at support@homeofcardsgame.com.

We may need to verify your identity before completing a request, where permitted or required by law.

15. EEA, UK, and Similar Jurisdictions

If you are located in the European Economic Area, United Kingdom, or a similar jurisdiction, you may also have the right to lodge a complaint with your local data protection authority.

16. U.S. State Privacy Disclosures

If you are a resident of a U.S. state with applicable privacy rights, such as California, Colorado, Connecticut, Utah, Virginia, or similar jurisdictions, you may have additional rights under local law.

We do not sell personal information for monetary consideration and we do not knowingly share personal information for cross-context behavioral advertising in a way that would require a “Do Not Sell or Share” mechanism unless and until such activity is actually used.

17. Third-Party Links and Services

The Service may contain links to third-party websites, stores, networks, or services. We are not responsible for the privacy, security, or content practices of third parties.

We encourage you to review the privacy policies of those third parties before using them.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Service, legal requirements, or our data practices.

When we do, we will post the updated Privacy Policy and revise the “Last updated” date. Where required by law, we will provide additional notice.

19. Contact Us

If you have questions or requests regarding this Privacy Policy, contact:

support@homeofcardsgame.com